Cancellation Policy
If cancellation occurs prior to departure, any money paid to Vtour4u or to a booking agent for Vtour4u, will incur a fee of:
- Cancellation14 days or more prior to departure - 30%.
- Cancellation 8-13 days prior to departure - 40%
- Cancellation 3-7 days prior to departure - 50%
- No refund is given on cancellations made within 24 hours of departure or failure to join or complete the tour.
- No show on the day of the tour full fee will be forfeited
- No refunds for rainy day or inclement weather conditions - manager's discretion applies
- A full refund or alternate equivalent tour is given if VTour4u cancel a tour
TOUR RULES
For the safety of everyone on the tour, VTour4u requires all participants to comply with the following rules:
- Please advise your guide if you need to leave the group at any reason.
- Please keep to the left hand side of all road, pathway, footpath and tracks there may be other walkers/cyclists. Use only the pedestrian crossings or regulated crossings when crossing the road. Jay walking is dangerous!
- Please wear flat, closed-in, comfortable walking shoes.
- Help us to care for and preserve our environment and either take your waste with you or use the rubbish bins provided.
- Smoking is not permitted in any of the buildings including in the tour and Queensland smoking regulations prohibit smoking in many public places and at entrances to many buildings.
- Please be on time for all departures as we are strictly observe the itinerary schedule.
- No show on the day of tour deposit will be forfeited.
- The tour company reserves the right to alter the route or itinerary of any of its tours and arrange alternative carriers to those advertised if necessary due to unforeseen circumstances beyond our control. Fees apply to cancellations within 48 hours of departure. If the tour is cancelled due to unforeseen circumstances, a full refund will be given or the customer will be booked on an alternative tour or date.
- A comprehensive of travel refund policy and other important information is contained in our website under "Terms and Conditions".
- Pick up times will be approximately 15 minutes before tour departure time.
- Departure times may vary due to traffic condition
- We accept no responsibility for loss or damage to personal belongings or baggage.
- The vehicles owned by VTour4u are equipped with seat-belt for each occupant. Government legislation requires that these be worn at all times while the vehicle is operating